Refund and Returns Policy
a
RESCISSION
1. Mythiko sincerely hopes that you will be satisfied with your purchase. However, if for any reason you are not, you may:
a) – Cancel / Change the order before shipping.
– Cancel or Change an order (in whole or in part) that has already been confirmed but has not yet been shipped, and fully refund. Just let us know about this decision of yours by sending us an e-mail at service@mythiko.com or through the “CONTACT“ page. This feature expires if you have been sent a shipping confirmation email.
b) – Withdraw & return products after delivery.
– Withdraw and return products within 14 days from the date of delivery and fully refund.
2. Withdrawal
As a Customer you have the right to withdraw from this contract, up to 14 days from the next day that you or a third party (not the carrier), which you have indicated, acquires possession of the products. In order to exercise this right you must inform us of your decision here: Mythiko, 59 Nikiforou Theotoki St., Corfu, Greece, +30 26613 03835, service@mythiko.com. You can also fill in and submit the model withdrawal form, (as given by the E.U. consumer rights directive 2011/83), or any other unequivocal statement on our website, selecting “Submit Withdrawal“. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium without delay. To meet the withdrawal deadline, all you have to do is submit your statement within the deadline.
Exception from the right of withdrawal are the products made to the Customer’s specifications or clearly personalised (bespoked).
3. Effects of withdrawal
- If you withdraw from this contract, we shall refund you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such a refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such refund.
- We may withhold refund until we have received the products back or you have supplied evidence of having sent back the products, whichever is the earliest. You shall send back the products or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
- You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
- The products are returned at your own liability until they reach us.
- You will have to bear the direct cost of returning the goods.
*Primary value for Mythiko is the relationship of “good faith” and honesty with its Customer. In any case, for any issue of support before and after the sale, change, delay, exchange or return of product, order cancellation, withdrawal and any relevant questions – clarifications, please contact us immediately.
4. Packing and Return
- You may return your order by any means you wish.
- At the time of delivery, we would recommend careful product check without destroying the packaging, so that the return can be accepted. The products should be returned in the same good condition you received them and must be accompanied by the relevant documents, labels, accessories etc (e.g. packing materials, receipt). Please be careful when handling our products. Make sure they are properly packaged so that they are not damaged during transport. In case you have decided to return all the products, before or upon delivery, do not unpack them but return them as they are.
Please read: How to pack and prepare a shipmen
- Once the product has been returned, checked and found to be in the state we delivered to you, we will notify you by email that the corresponding amount will be credited to your bank account.
- At Mythiko we take special care in the careful packaging of the products so that they reach you intact. However, in case a product is damaged during transport, please let us know as soon as possible, in order to deal with it.
- In case of repeated orders – returns made by a Customer, Mythiko reserves the right to refuse the return of products, due to overuse of the right of withdrawal/replacement.
