Delivery

4. Notes on process. 

We make every effort to send your orders as soon as possible, with the proper care and required security. We work closely with our transport partners to transfer the order to you within the basic delivery schedule and minimize the potential impact of any shipping delays. However, in some cases, there are exogenous factors that may cause delays in deliveries, which should be mentioned. 

1. We cannot guarantee the exact delivery time of the order. The cooperating courier companies undertake to deliver your orders within the above mentioned delivery times, which may differ when there are external factors (strikes, political upheaval, war, weather phenomena, natural disasters, pandemics, etc.). Also there may be restrictions in delivering to specific countries and if the shipping address is considered to be in an inaccessible area, delivery time may vary. Mythiko shall bear no liability in the event of failure to deliver by any such reason. Delays of up to 10 days are unfortunately possible. 

2. In circumstances where the delivery period is essential, and that the receipt of the products up to a specific date is of paramount importance to you, it would be ideal to inform us before making the payment or otherwise mention it in the box: “Order notes”. Please note, that in this case, even if your deadline falls within the estimated delivery times, we reserve the right in some cases, in our discretion, to reject your proposal and if you have already made the payment, to fully refund you immediately.

3. In special cases, especially in orders connected with foreign countries, there may be a delay either during high peak seasons, or because of the workshop’s inability to provide us with the products at the expected times and delivery may take as long as, (but no more than), 30 days. In any such case of complexity/difficulty completing an order, we will contact you to confirm whether you want your order to proceed or cancel and refund. In any case the delivery time will be arranged in consultation with Mythiko.

4. What to do when your package hasn’t arrived.
   In case your international shipment has not arrived within 10 days after the day you expected it, most of the time it gets delayed somewhere, which you can simply check through our track-and-trace service. If the delivery status of your package remains unclear, be sure to contact us and the relevant local courier, straight away. When contacting customer service, you will be asked to provide the consignment number and, if possible, an accurate and detailed description of the goods and packaging. It will be checked with the distribution centers to find out if your shipment was perhaps addressed incorrectly or if its packaging got damaged or lost. If your package was not retained in one of the distribution centers, the search will continue to find out where things went wrong. Fortunately, most packages that didn’t arrive did not get lost. In case the parcel of your shipment is found to be lost, we will contact you in order to inform us if you wish us to resend the order at our expense or refund the full payment immediately.
   

5. Mythiko insures most of the qualifying items, against accidental damage or theft when whilst in transit until it is delivered to the shipping address. Once your items have been delivered and signed for, they are no longer covered by insurance. If your box is damaged, upon arrival, we recommend that you either refuse the delivery, or make a note when signing for its receipt that you are accepting a damaged box. 

6. Missed delivery.
   You will receive a notification (e-mail or sms), the morning of the delivery day with one hour delivery space; at this point you can also request a “you are next” message. In a missed delivery incident, what usually happens is that a package got delivered outside office hours or when you weren’t home. If that is the case and your neighbors aren’t home either, you should find a card in your mailbox. Normally the courier will automatically return the next workday. If you missed the second delivery attempt, you have five – fourteen workdays (depending on the courier’s local policy) to collect your parcel at the courier’s nearest location.
   

Through the On Demand Delivery tool, (provided that its available in your country), you can arrange a different delivery method online: service point, a different address, neighbors, delivery without signature or you can ask for delivery on a different day.

7. Delivery failed cases due to Customers/recipients fault:
   a. due to the recipient refusing to pay the customs duties of the destination country.
   b. due to an incorrect or incomplete delivery address filled by the Customer in the order form.
   c. due to the absence of a recipient at the provided shipping address.

In those cases the courier company, after the attempts to deliver, will leave notices, and try to contact the Customer, in accordance with the delivery policy of each one. We will contact the Customer as well, either by phone or by email. After 5- 14 days from the first notice and if we do not find any response or if the Customer unjustifiably refuses to receive the parcel, it will return to us. Orders refused by the recipient upon delivery will be considered an “abandoned package” and ineligible for a refund. 

8. In case we have failed to deliver within the period of time agreed, you have the right to call upon us to make the delivery within a reasonable additional period of time, appropriate to the circumstances. If we fail to deliver within that additional period of time, you shall be entitled to terminate the contract. The products will not be delivered and you will be refunded the full payment immediately.

9. Primary value for Mythiko is the relationship of “good faith” and honesty with its Customers. In any case, for any issue of support before and after the sale, delay, change, exchange or return of product, damaged parcels, order cancellation, withdrawal and any relevant questions – clarifications, please contact us immediately.

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