Shipping & Delivery
Last updated December 11, 2025
This Shipping & Delivery Policy is part of our Terms of Service (“Terms”) and should be therefore read alongside our main Terms
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
DO I HAVE THE IN-STORE PICKUP OPTION?
In-store pickup is available for all purchases. Pickups are available Monday to Friday from 11:00 AM – 16:00 PM excluding official public holidays.
An email confirmation will be sent to you when your order is ready for pick-up. The stores are located on the main pedestrian street of the old town of Corfu and therefore access by motorized vehicle is prohibited after 09:30 AM.
DO YOU DELIVER INTERNATIONAL?
We offer worldwide shipping which is handled by DHL Group.
Shipping Times:
- Greece: 2 – 3 business days, after dispatch, via ELTA Courier.
- E.U. and U.K.: 6 – 8 business days, after dispatch, via DHL Road Freight.
- Europe: 8 – 10 business days, after dispatch, via DHL Road Freight.
- Rest of World: 8 – 12 business days, after dispatch, via DHL Express Worldwide.
- Hellenic Post service available, upon need and request.
- Check exact transit times for Europe
You can expect your items to arrive by the estimated delivery date. Delivery timing is estimated from the time your order is shipped, not when it is placed. Please also note that the estimated delivery time is an estimate only and is not guaranteed, and varies depending on shipping locations. Your package may arrive sooner than the estimated delivery date. The actual delivery date will be calculated from the date on which your package will dispatch and is best indicated in the shipping confirmation mail. We are not responsible for any unanticipated delays beyond its control.
When you submit your order we recommend you fill in a mobile phone number in order to ensure your easy and direct communication with the courier.
Once your order is ready to dispatch, you will receive an email with your tracking information. You may search in our Track your Shipment page.
HOW MUCH DOES SHIPPING COST?
Shipping can vary greatly depending on the products ordered and the shipping destination. Load the shopping cart with exactly what you want to order so it can calculate the size, weight, quantity. Next, go to the cart and fill in your country in order to see the cost.
DO YOU OFFER FREE SHIPPING?
It is a top priority for us to work with our shipping vendors to find cheaper shipping options for all. In the meantime, please know that we do not get the same shipping rates as the bigger multinational companies. The prices you see are our live calculations of shipping to your location. We do not offer any free or reduced shipping at this time.
WHAT IS CUSTOM CLEARANCE?
Customs clearance is a necessary process before items can be imported or exported internationally by air or sea. During this process, the shipper provides the country’s customs authority specific documentation to determine any applicable taxes or duties on the item. The type of documents required usually depends on the type of item, country of origin, and destination country. If the item clears, the delivery can continue on to its destination.
DHL Group is authorized to handle on our behalf all processes of custom clearance. For information about customs process visit Customs Step by Step or Contact us.
Duties and taxes may apply upon delivery to the non E.U. countries. Customers are responsible for paying any import duties, customs, additional taxes or fees as they are not included in the price at checkout. We have no control over when or for how much these fees are charged (it varies by country, city, and package), and we are not able to pay them ahead of time or take care of them on our end.
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
ARE THERE OTHER SHIPPING RESTRICTIONS?
Orders cannot be shipped to P.O. boxes.
Not all shipping methods are available for certain items.
Orders only ship on business days, which are Monday – Friday excluding official public holidays.
Shipments to APO/FPO addresses require additional processing time after delivery to the military post office.
We only ship to one address per order. To ship to multiple addresses, please place a separate order for each address.
CAN I ARRANGE MY DELIVERY
Through the On Demand Delivery tool, (provided that it’s available in your country), you can arrange a different delivery method online: service point, a different address, neighbors, delivery without signature or you can ask for delivery on a different day.
Can I change my shipping address after I place my order?
Yes, head here to inform us. Please note that we are not able to update shipping addresses once packages have been shipped.
CAN I PICK UP MY PACKAGE AT A CARRIER’S LOCAL FACILITY?
Yes you can. Find a dhl service point near you.
WHAT HAPPENS IF MY ORDER IS DELAYED?
We make every effort to send your orders as soon as possible, with the proper care and required security. We work closely with our transport partners to transfer the order to you within the basic delivery schedule and minimize the potential impact of any shipping delays. However, in some cases, there are exogenous factors that may cause delays in deliveries, which should be mentioned.
We cannot guarantee the exact delivery time of the order. The cooperating courier companies undertake to deliver your orders within the above mentioned delivery times, which may differ when there are external factors (strikes, political upheaval, war, weather phenomena, natural disasters, pandemics, etc.). Also there may be restrictions in delivering to specific countries and if the shipping address is considered to be in an inaccessible area, delivery time may vary. We shall bear no liability in the event of failure to deliver by any such reason. Delays of up to 10 days are unfortunately possible.
In circumstances where the delivery period is essential, and that the receipt of the products up to a specific date is of paramount importance to you, it would be ideal to inform us before making the payment or otherwise mention it in the box: “Order notes”. Please note, that in this case, even if your deadline falls within the estimated delivery times, we reserve the right in some cases, in our discretion, to reject your proposal and if you have already made the payment, to fully refund you immediately.
In special cases, especially in orders connected with foreign countries, there may be a delay either during high peak seasons, or because of the workshop’s inability to provide us with the products at the expected times and delivery may take as long as, (but no more than), 30 days. In any such case of complexity/difficulty completing an order, we will contact you to confirm whether you want your order to proceed or cancel and refund. In any case the delivery time will be arranged in consultation with us.
What to do when your package hasn’t arrived.
In case your international shipment has not arrived within 10 days after the day you expected it, most of the time it gets delayed somewhere, which you can simply check through our Track your shipment page. If the delivery status of your package remains unclear, be sure to contact us and the relevant local courier, straight away. When contacting customer service, you will be asked to provide the consignment number and, if possible, an accurate and detailed description of the goods and packaging. It will be checked with the distribution centers to find out if your shipment was perhaps addressed incorrectly or if its packaging got damaged or lost. If your package was not retained in one of the distribution centers, the search will continue to find out where things went wrong. Fortunately, most packages that didn’t arrive did not get lost. In case the parcel of your shipment is found to be lost, we will contact you in order to inform us if you wish us to resend the order at our expense or refund the full payment immediately.
In case we have failed to deliver within the period of time agreed, you have the right to call upon us to make the delivery within a reasonable additional period of time, appropriate to the circumstances. If we fail to deliver within that additional period of time, you shall be entitled to terminate the contract. The products will not be delivered and you will be refunded the full payment immediately.
Primary value for us is the relationship of “good faith” and honesty with our Customers. In any case, for any issue of support before and after the sale, delay, change, exchange or return of product, damaged parcels, order cancellation, withdrawal and any relevant questions – clarifications, please contact us immediately.
WHAT HAPPENS IF MY ORDER IS MISSING?
You will receive a notification (e-mail or sms), the morning of the delivery day with one hour delivery space; at this point you can also request a “you are next” message. In a missed delivery incident, what usually happens is that a package got delivered outside office hours or when you weren’t home. If that is the case and your neighbors aren’t home either, you should find a card in your mailbox. Normally the courier will automatically return the next workday. If you missed the second delivery attempt, you have five – fourteen workdays (depending on the courier’s local policy) to collect your parcel at the courier’s nearest location.
Delivery failed cases due to Customers/recipients fault:
a. due to the recipient refusing to pay the customs duties of the destination country.
b. due to an incorrect or incomplete delivery address filled by the Customer in the order form.
c. due to the absence of a recipient at the provided shipping address.
In those cases the courier company, after the attempts to deliver, will leave notices, and try to contact the Customer, in accordance with the delivery policy of each one. We will contact the Customer as well, either by phone or by email. After 5- 14 days from the first notice and if we do not find any response or if the Customer unjustifiably refuses to receive the parcel, it will return to us. Orders refused by the recipient upon delivery will be considered an “abandoned package” and ineligible for a refund.
WHAT HAPPENS IF THE PACKAGE IS DAMAGED?
We insure most of the qualifying items, against accidental damage or theft when whilst in transit until it is delivered to the shipping address. Once your items have been delivered and signed for, they are no longer covered by insurance. If your box is damaged, upon arrival, we recommend that you either refuse the delivery, or make a note when signing for its receipt that you are accepting a damaged box.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
Email: info@mythiko.com
